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February 17, 2022

Introducing the New WoodRiver Portal

The redesigned portal will feature a new, cohesive design and interface to make it easier for you to manage your account from anywhere, from any device or browser (except Internet Explorer).  We’ve also added monthly articles about the natural gas market to keep you informed about the ever-changing energy world. Beyond that, we’ve made these improvements:
• Better mobile design so you can access information on the go
• Improved performance stability on all major browsers  Enhanced invoice and pdf generation  
• Easy access to our Customer Care team with an interactive chat tool • Improved billing and payment history view  
• Easily sign up for automatic payments
• Intuitive navigation will help you find needed information quickly

Frequently Asked Questions:When will the new portal be available?
The portal will launch to all customers on February 21, 2021.  

Did the URL change for logging in?
Yes, if you bookmarked the previous portal in your browser, you will need to update the URL to our homepage: www.woodriverenergy.com.

Will accessing my account change?
Yes, the new portal is integrated into our website, so while your user code and password will not change, your saved login credentials for your browser may not carry over.  Luckily, there is an easy way to reset your password on the login page.  

If I have questions, who do I call?
We want to make your experience using our new portal as seamless and trouble-free as possible. However, if you have questions or issues, our Customer Care team is here to help you. They can be reached at 888-510-9315, customercare@woodriverenergy.com, or send a message on our chat tool.  

Where can I find my invoices?
All of your invoices can be found in the Billing tab.  We’ve made it easier for you to view and download each monthly invoice.  Additionally, your monthly email invoice notification will send you directly to the Billing tab. Here is a video showing how to find your invoices: https://youtu.be/qs3H9yiBhf4

Market Data:

February 17, 2022

Weekly Natural Gas Storage (Values listed in Bcf)
CME (Henry Hub) Natural Gas Futures (Values listed in dekatherms) 
https://www.eia.gov/dnav/ng/hist/rngwhhdD.htm
Utility Costs of Gas (Values listed in dekatherms)
Local First of the Month Markets (Values listed in dekatherms)

February 17, 2022

Introducing the New WoodRiver Portal

The redesigned portal will feature a new, cohesive design and interface to make it easier for you to manage your account from anywhere, from any device or browser (except Internet Explorer).  We’ve also added monthly articles about the natural gas market to keep you informed about the ever-changing energy world. Beyond that, we’ve made these improvements:
• Better mobile design so you can access information on the go
• Improved performance stability on all major browsers  Enhanced invoice and pdf generation  
• Easy access to our Customer Care team with an interactive chat tool • Improved billing and payment history view  
• Easily sign up for automatic payments
• Intuitive navigation will help you find needed information quickly

Frequently Asked Questions:When will the new portal be available?
The portal will launch to all customers on February 21, 2021.  

Did the URL change for logging in?
Yes, if you bookmarked the previous portal in your browser, you will need to update the URL to our homepage: www.woodriverenergy.com.

Will accessing my account change?
Yes, the new portal is integrated into our website, so while your user code and password will not change, your saved login credentials for your browser may not carry over.  Luckily, there is an easy way to reset your password on the login page.  

If I have questions, who do I call?
We want to make your experience using our new portal as seamless and trouble-free as possible. However, if you have questions or issues, our Customer Care team is here to help you. They can be reached at 888-510-9315, customercare@woodriverenergy.com, or send a message on our chat tool.  

Where can I find my invoices?
All of your invoices can be found in the Billing tab.  We’ve made it easier for you to view and download each monthly invoice.  Additionally, your monthly email invoice notification will send you directly to the Billing tab. Here is a video showing how to find your invoices: https://youtu.be/qs3H9yiBhf4

February 17, 2022

Introducing the New WoodRiver Portal

The redesigned portal will feature a new, cohesive design and interface to make it easier for you to manage your account from anywhere, from any device or browser (except Internet Explorer).  We’ve also added monthly articles about the natural gas market to keep you informed about the ever-changing energy world. Beyond that, we’ve made these improvements:
• Better mobile design so you can access information on the go
• Improved performance stability on all major browsers  Enhanced invoice and pdf generation  
• Easy access to our Customer Care team with an interactive chat tool • Improved billing and payment history view  
• Easily sign up for automatic payments
• Intuitive navigation will help you find needed information quickly

Frequently Asked Questions:When will the new portal be available?
The portal will launch to all customers on February 21, 2021.  

Did the URL change for logging in?
Yes, if you bookmarked the previous portal in your browser, you will need to update the URL to our homepage: www.woodriverenergy.com.

Will accessing my account change?
Yes, the new portal is integrated into our website, so while your user code and password will not change, your saved login credentials for your browser may not carry over.  Luckily, there is an easy way to reset your password on the login page.  

If I have questions, who do I call?
We want to make your experience using our new portal as seamless and trouble-free as possible. However, if you have questions or issues, our Customer Care team is here to help you. They can be reached at 888-510-9315, customercare@woodriverenergy.com, or send a message on our chat tool.  

Where can I find my invoices?
All of your invoices can be found in the Billing tab.  We’ve made it easier for you to view and download each monthly invoice.  Additionally, your monthly email invoice notification will send you directly to the Billing tab. Here is a video showing how to find your invoices: https://youtu.be/qs3H9yiBhf4

February 17, 2022

Introducing the New WoodRiver Portal

The redesigned portal will feature a new, cohesive design and interface to make it easier for you to manage your account from anywhere, from any device or browser (except Internet Explorer).  We’ve also added monthly articles about the natural gas market to keep you informed about the ever-changing energy world. Beyond that, we’ve made these improvements:
• Better mobile design so you can access information on the go
• Improved performance stability on all major browsers  Enhanced invoice and pdf generation  
• Easy access to our Customer Care team with an interactive chat tool • Improved billing and payment history view  
• Easily sign up for automatic payments
• Intuitive navigation will help you find needed information quickly

Frequently Asked Questions:When will the new portal be available?
The portal will launch to all customers on February 21, 2021.  

Did the URL change for logging in?
Yes, if you bookmarked the previous portal in your browser, you will need to update the URL to our homepage: www.woodriverenergy.com.

Will accessing my account change?
Yes, the new portal is integrated into our website, so while your user code and password will not change, your saved login credentials for your browser may not carry over.  Luckily, there is an easy way to reset your password on the login page.  

If I have questions, who do I call?
We want to make your experience using our new portal as seamless and trouble-free as possible. However, if you have questions or issues, our Customer Care team is here to help you. They can be reached at 888-510-9315, customercare@woodriverenergy.com, or send a message on our chat tool.  

Where can I find my invoices?
All of your invoices can be found in the Billing tab.  We’ve made it easier for you to view and download each monthly invoice.  Additionally, your monthly email invoice notification will send you directly to the Billing tab. Here is a video showing how to find your invoices: https://youtu.be/qs3H9yiBhf4

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