Job Title: Customer Communication Coordinator
Reports To: Marketing Manager
FLSA Classification: Non-Exempt
Date: July 29, 2022
Job Summary:
This position will be primarily responsible for assisting our marketing team with achieving the Company’s organic growth and retention goals.
Supervisory Responsibilities:
• None.
Essential Duties (not limited to):
• Responsible for developing, writing, executing, and managing customer renewal campaigns that achieve customer retention goals and/or company product mix targets.
• Write, proofread, edit, and coordinate customer communication campaigns, including a monthly newsletter, specific target group communications, cross-promotional campaigns, and more
• Track, communicate, and report on customer campaigns to the Marketing Manager
• Manage customer database/lists used in customer-related marketing campaigns
• Assist internal teams on creative tasks associated with large group onboarding
• Assist internal teams with content and/or creative needs on customer-facing communications, forms, templates, etc.
• Performs other related duties as assigned
Required Skills/Abilities (not limited to):
• Familiarity with Adobe InDesign
• Excellent communication abilities (written and verbal)
• Knowledge of email campaign managers (HTML not required)
• Comfortable working with a CRM
• Able to facilitate, coordinate and communicate effectively to ensure high quality and timely execution of projects and customer campaigns
• Ability to work as a team
Education and/or Experience:
• College degree in business, communications, or marketing or an equivalent combination of education and experience
• 1-2 years of marketing, customer service, or sales experience preferred
• Excellent interpersonal, presentation, verbal, and written communication skills
• Able to facilitate, coordinate and communicate effectively to ensure high quality and timely execution of projects and customer requests
• Must be computer literate and able to effectively use Microsoft Office as well as email, web, and other applications
Physical Requirements:
• Ability to lift and/or carry up to thirty (30) pounds.
• Prolonged periods sitting at a desk and working on a computer.
Education and/or Experience:
• Bachelor’s degree in Journalism, Communications, Public Relations, Marketing, or related field
• 1-2 years of related marketing experience